When BBC employee Louisa Lewis received a notification on her security camera app she discovered that instead of showing the interior of her home she was looking at a kitchen she didn't recognise - with people she did not know wandering around in it.
The Swann Security camera, which has models starting at £74.99, is meant to send video clips live to the user's mobile phone when any sort of motion is detected in their home.
The leading security camera-maker, which is based in the US, initially blamed a factory error for the data breach and said it was a 'one-off' incident.
But the BBC reports that only last month another customer reported a similar problem when his app received footage from a nearby pub's CCTV system.
Ms Lewis first began receiving motion-triggered video clips from the unknown family's kitchen on Saturday.
She said: 'I was out and I had a couple of alerts. Naturally, I looked at my phone only to see the video was not of my home.
'At first I ignored it - I thought it must be an error - then I had several other alerts, at which point I thought I had better get in touch with Swann.'
She added that the images showed a man and a woman in their kitchen. At one point a child's voice could be heard.
Stephen Gailey, solutions architect at Exabeam and former head of security for Barclays, said: 'This is sensitive personal data. There is the risk, for example, that pictures of children could have been sent out to the wrong users.
'Unless the organisation has good data monitoring, they may never know for certain.'
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